Our commitment to protecting your personal data under the General Data Protection Regulation
Last updated: 16 June 2026
clarivate-clean is committed to protecting the privacy and security of your personal data. This page outlines how we comply with the General Data Protection Regulation (GDPR) and the rights you have regarding your personal information.
While we are based in Australia and primarily subject to Australian privacy laws, we recognise and respect the rights of individuals in the European Union and European Economic Area under the GDPR.
clarivate-clean acts as the data controller for the personal information we collect. This means we determine the purposes and means of processing your personal data.
Contact details:
Email: [email protected]
Address: 42 Greenway Boulevard, Parkville, VIC 3052, Australia
We process personal data under the following lawful bases:
If you are located in the EU or EEA, you have the following rights regarding your personal data:
You have the right to request a copy of the personal data we hold about you. We will provide this information free of charge within one month of receiving your request.
You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
You have the right to request deletion of your personal data in certain circumstances, including where the data is no longer necessary for the purpose it was collected, or where you withdraw consent.
You have the right to request that we restrict processing of your personal data in certain circumstances, such as when you contest the accuracy of the data.
You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.
You have the right to object to processing of your personal data based on legitimate interests or for direct marketing purposes.
You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects or similarly significantly affects you.
To exercise any of these rights, please contact us using the details provided above. We will respond to your request within one month. If your request is complex or we receive numerous requests, we may extend this period by a further two months, in which case we will inform you.
We may need to verify your identity before processing your request. If we cannot verify your identity, we may request additional information.
As we are based in Australia, any personal data collected from individuals in the EU or EEA will be transferred to Australia. Australia has been granted an adequacy decision by the European Commission, meaning it provides an adequate level of data protection.
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected. Retention periods vary depending on the type of data and the purpose of processing. When data is no longer required, it is securely deleted or anonymised.
We implement appropriate technical and organisational measures to protect personal data against unauthorised or unlawful processing, accidental loss, destruction, or damage. These measures include:
In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, we will notify you without undue delay. We will also notify the relevant supervisory authority within 72 hours of becoming aware of the breach, where required by GDPR.
If you believe that your data protection rights have been violated, you have the right to lodge a complaint with a supervisory authority. For individuals in the EU or EEA, this would be the data protection authority in your country of residence.
We may update this GDPR compliance information from time to time. Any changes will be posted on this page with an updated revision date.
For any questions about our GDPR compliance or to exercise your rights, please contact us at:
Email: [email protected]
Address: 42 Greenway Boulevard, Parkville, VIC 3052, Australia